*********************************************************************** ReadmeNetCert-Design2000.txt NetCert/Design 2000 5.0 February 28, 2001 *********************************************************************** This document provides complementary or late-breaking information to supplement the NetCert/Design 2000 documentation. Information in this document is subject to change without notice and is provided for informational purposes only. The entire risk of the use or results from the use of this document remains with the user, and Transcender LLC makes no warranties, either express or implied. Copyright (c) 1998-2001 Transcender LLC. All rights reserved. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. ======================================================================= HOW TO USE THIS DOCUMENT ======================================================================= To view ReadmeNetCert-Design2000.txt on-screen in Notepad, maximize the Notepad window. To print ReadmeNetCert-Design2000.txt, open it in Notepad or another word processor, and then click Print on the File menu. In Notepad, set the left and right margins to 0.5 inches for optimal printing. ======================================================================= CONTENTS ======================================================================= 1.0 INSTALLATION REQUIREMENTS 2.0 INSTALLING NETCERT/DESIGN 2000 3.0 UNINSTALLING NETCERT/DESIGN 2000 4.0 TROUBLESHOOTING NETCERT/DESIGN 2000 5.0 UPDATING NETCERT/DESIGN 2000 ======================================================================= 1.0 INSTALLATION REQUIREMENTS ======================================================================= Before installing NetCert/Design 2000, please be sure that your system meets the following requirements: 1. 80486 processor or higher 2. Your operating system must be one of the following: * Windows 95 OSR2 or later * Windows 98 * Windows NT 4.0 SP3 or later * Windows 2000 * Windows ME 3. Internet Explorer 4.0 or later 4. 16 MB of RAM 5. * 15 MB of hard disk space for a minimal installation * 100 MB of hard disk space for a typical installation 6. Super VGA or better 7. Mouse or compatible pointing device 8. CD-ROM drive (CD version only) * NetCert/Design 2000 will run within a 640x480 (VGA) window, but some Case Study items are very difficult to answer because of the limited space that is available at VGA resolution. ======================================================================= 2.0 INSTALLING NETCERT/DESIGN 2000 ======================================================================= To set up NetCert/Design 2000 on a hard disk from a CD-ROM: 1. Start Windows. 2. Close all other applications before installing this product. 3. Insert the compact disc in your CD-ROM drive. 4. In most cases, Microsoft Windows will use the Autorun feature to automatically run Setup.exe from the compact disc. You can also use Windows Explorer to browse to the CD-ROM and double-click Setup, or you can select Run from the Start menu. 5. If you selected Run from the Start menu, then type x:setup, where x represents your CD-ROM drive letter. 6. The NetCert/Design 2000 5.0 Installation wizard will guide you through the remainder of the setup procedure. ======================================================================= 3.0 UNINSTALLING NETCERT/DESIGN 2000 ======================================================================= To remove NetCert/Design 2000 from a hard disk: 1. Start Windows. 2. From the Start menu, point to Settings and click Control Panel. 3. Double-click Add/Remove Programs. 4. Select NetCert/Design 2000 5.0 from the list of software that can be removed. 5. Click the Add/Remove button to start the Uninstaller wizard. ======================================================================= 4.0 TROUBLESHOOTING NETCERT/DESIGN 2000 ======================================================================= This section contains resolutions to known error messages and conflicts. You may also wish to visit the Technical Support section of the Transcender Web site, http://www.transcender.com, and review the list of Frequently Asked Questions. ----------------------------------------------------------------------- 4.1 You receive an error message stating that required files are missing or damaged. ----------------------------------------------------------------------- Please be sure that you are not running our product using a Chinese, Japanese or Korean version of Windows. These Windows versions cannot be used to run our programs. Also, if you are using Windows 95, make sure you have the latest version of Windows 95. If these steps do not work and you received our product on CD-ROM, please call a sales representative to have them assist you in converting the product to use a system key instead of security files. All Windows 95 users must have either Windows 95 OSR2 installed or have updated an earlier version with Windows 95 Service Pack 1, the Windows Library Update and Internet Explorer 4.0. To check your version of Windows 95, right-click on the My Computer desktop icon and select Properties. If the version number that you see reads: 4.00.950 - You need to install Service Pack 1, the Windows Library Update and Internet Explorer 4.0. 4.00.950a - You need to install the Windows Library Update and Internet Explorer 4.0. 4.00.950B - You have Windows 95 OSR2; no Windows upgrade is necessary. The service pack, the library update and Internet Explorer 4.0 are all free from Microsoft. Please install any necessary Windows updates before attempting to install our products. If you are installing Internet Explorer 4.0, we recommend that you do NOT install the Windows Desktop Update, because Windows 95 seems to behave in a more stable manner without this feature installed. ----------------------------------------------------------------------- 4.2 You receive a Runtime Error 5 message when trying to start the program. ----------------------------------------------------------------------- Runtime Error 5 is caused by a conflict with a few, non-English versions of Windows. The Chinese, Japanese and Korean versions of Windows cannot be used to run our programs. We are not aware of Runtime Error 5 problems with any other Windows versions at this time. ----------------------------------------------------------------------- 4.3 You receive a Wrong Version of Runtime DLL message when trying to install the product using the Autostart CD installation. ----------------------------------------------------------------------- Please use either My Computer or Windows Explorer to navigate to the Setup.exe file for the product and double-click this file to start the installation. ----------------------------------------------------------------------- 4.4 You receive a Corrupt Installation Detected message when trying to install the product. ----------------------------------------------------------------------- The error Corrupt Installation Detected can be received for the following reasons: 1. The disk is full or is write-protected. If the disk is full, then remove files to create sufficient space. If the disk is write- protected, then remove the protection. 2. The installation executable is not the same size as it was when it was compiled. This can happen if the file was corrupted while the product was downloaded from the Internet. Please download it again. If none of these situations apply, then it is possible that the reason you are receiving this error is because the Microsoft Windows Ddeml.dll file has been modified on your computer. Please see sections 4.6 or 4.7 for more information. ----------------------------------------------------------------------- 4.5 You receive an Insufficient Application Folder Permissions message when ending an exam. ----------------------------------------------------------------------- This problem is caused by one of the following situations: 1. If you moved any of the product files or the product folder after you installed them, then you need to use Add/Remove Programs in Control Panel to uninstall the product. Then, reinstall the product and select the preferred location during the installation process. 2. Either the product's directory or a file it is trying to write to in that directory has been made read-only. Remove the read-only attribute from all files in the product directory and from the product directory itself. From Windows Explorer or My Computer, navigate to the product folder. Right-click the folder and select Properties. Then make sure that Read Only is not selected. You need to check the attributes of all folders inside the product folder, the product folder itself and all parent folders. 3. You do not have the proper permissions to write to the directory in which the product is installed. Acquiring the necessary permissions would solve this problem. ----------------------------------------------------------------------- 4.6 You receive a Ddeml.dll error or an internal error when trying to install the program on a Windows NT-based computer. ----------------------------------------------------------------------- The reason that you are receiving this error is that the Microsoft Windows NT Ddeml.dll file has been modified on your computer. To remedy the problem, you must expand a new copy of the Ddeml.dll file into your System32 folder. From a DOS prompt, navigate to the I386 folder on the NT installation compact disc and type "expand ddeml.dl_ C:\WinNT\SYSTEM32\ddeml.dll". Be sure to include a space between "ddeml.dl_" and "C:\" ----------------------------------------------------------------------- 4.7 You receive a Ddeml.dll error or an internal error or Error 298 when trying to install the product on a Windows 9x computer. ----------------------------------------------------------------------- If you are using Windows 95/98, then you should replace the Ddeml.dll file with the one that can be downloaded from the Transcender Web site: ftp://ftp.transcender.com/ftp/ddeml.dll. Before you copy this file onto your system, we recommend that you back up the Ddeml.dll file on your computer. Then, overwrite the existing file on your computer with the downloaded file and restart your computer. ----------------------------------------------------------------------- 4.8 You receive an I/O (Input/Output) error message when trying to install the product. ----------------------------------------------------------------------- The most likely cause of this problem is faulty media or a smudged compact disc. First, try cleaning the disc with a clean, dry, lint-free cloth. Wipe the disc from the center hole toward the rim. If you still have problems, please contact our Sales department to replace your compact disc, or download another copy of the product from our Web site and then obtain a system key from our Sales department. ----------------------------------------------------------------------- 4.9 You receive a Could Not Initialize Installation (CRC) message when trying to install the product. ----------------------------------------------------------------------- The error message that you are receiving can happen for two reasons: 1. The installation file is corrupt. Please obtain a new copy by obtaining a new CD or downloading the file again. 2. The Ddeml.dll file has been changed on your system. If the solution in #1 does not work, then you need to obtain a fresh copy of Ddeml.dll. Please see sections 4.6 or 4.7 for more information. ----------------------------------------------------------------------- 4.10 You receive a Runtime Error 13 message when trying to start the program. ----------------------------------------------------------------------- Runtime Error 13 is caused by a conflict with some Regional Settings. We are aware of this problem with the German (Swiss) and the French (Canadian) Regional Settings. Please set your Regional Settings to English (US) to solve this problem. If you received this error and your Regional Settings are not listed above, then please send an e-mail message to support@transcender.com and let us know what Regional Settings you were using and what product you were using. We appreciate your patience as we resolve this problem. ======================================================================= 5.0 UPDATING NETCERT/DESIGN 2000 ======================================================================= Transcender occasionally posts updates to its product line, available at no additional cost to customers. Before you update your product, be sure to close all other programs, because you may have to restart your computer after the update is complete. To obtain an update, start NetCert/Design 2000, click Help on the Menu bar, select Transcender Live Update (tm), and then follow the instructions in the Transcender Live Update (tm) wizard. You can also start the wizard by clicking Options on the Menu bar and then clicking the Update Now button.